Terms & Conditions
Terms of Sale
Changing our terms of sale
All possible amendments will be made public on this site. These terms of sale were last updated on June 7th 2019.
Information about us
After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you the email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.
All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card and the products are unavailable you will still be charged, we will contact you as soon as possible to arrange a refund, in full, for any and all unavailable items you have purchased. We may, from time to time and at our absolute discretion, limit purchases to no more than 10 (or any other quantity that we decide is appropriate) of any one item per transaction.
You are able to make changes to your order up to the point at which you click on the Buy Now button in checkout.
Please be aware that the prices are displayed on our site where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
It is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.
We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards. Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We will charge your credit or debit card when the order is placed.
E-Receipt Privacy Notice
How we use your information
You have given us your e-mail address as you have chosen to receive an e-mail receipt and or marketing, we will store this securely so that if you ask we can send you e-mail receipts for any future purchases you make. This saves time and reduces the scope for error, we also believe it is more convenient for you the customer. In addition to your e-mail address we also store a security ‘token’ that recognises your payment card so that your e-mail is immediately available. This token is issued by the card companies, is secure and does not allow us, or anyone else, to work out your full card number. All of our payment and data gathering methods are fully GDPR compliant. If you do not want us to store this information please let us know by forwarding this e-mail to firstname.lastname@example.org stating your objection.
Promotions & Discounts T&Cs
The coupon code I’ve entered is not working!
Spaces: While using a coupon code on the Cart page, please make sure there is no space at the end or beginning of the promo code in the Coupon Code box.
Do not Copy and Paste: Always type the coupon code manually, including any hyphens (-).
Do not use coupon code on sale items: Coupon codes are only valid on full-priced items.
Do not use coupon codes on concession/branded items: Coupon codes are only valid on full-priced FrostArt items.
Single Use Coupon Codes: Some offers, such as ‘10% off’ can only be used once. It may be that this coupon code has already been used.
How do I use a promotional code?
At checkout, manually type the promotional code in the ‘Coupon Code’ box. You can find this box just underneath the list of items in your cart.
Once you have entered the code, click ‘apply’ your cart should then update. If the cart does not update, your coupon has likely not been added to the total.
- Promotions and discounts are not valid in conjunction with any other offer. This includes multi-buy offers e.g. 2 for £12.00.
- Only one code can be used per order.
- Only apply the code once you are ready to check out otherwise it might expire.
- Codes must be typed in the Coupon Code Box exactly as written. Do not ‘Copy and Paste’.
- Make sure there are no spaces at the beginning or end of the code.
- Promotions and discounts are not valid on non-FrostArt items unless specifically stated.
Does FrostArt accept student discount?
Yes, by arrangement
We may accept Student Discounts on specific occasions. We are always working to improve our platform and as a result we will be looking at bringing Student Discounts to our site soon. To find out more please contact us at: Jane@FrostArt.co.uk
What are multi-buy promotions?
Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is ‘buy 3 x £12.99 for £20.00’ and you purchase 2 X you will be charged £38.97 + postage and packaging). Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under FrostArt return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected.
General Terms and Conditions
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Please be aware that the colours of natural materials may vary with time and conditions of storage or display.
This does not affect your statutory rights.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving FrostArt. employees) or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by FrostArt representative.
Our right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Law and Jurisdiction
This website, any content contained herein, and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.
Changes to our Terms of Sale
Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 5th June 2019.
If you have any questions please contact us.
Privacy of Children on Our Website
Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.
In order to contract with FrostArt you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. FrostArt retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be FrostArt or may in some cases be a third party. Where a contract is made with a third party FrostArt is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale that they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Delivery, Collection, and Returns
Where items are not suitable for postal or courier delivery, we will arrange delivery with you.
Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, and Isles of Scilly, delivery to these locations may take a little longer and courier charges will be more.
When you have chosen the products you want to buy, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.
UK Product Delivery & Collection Options
We do not currently offer any free delivery or collection on our products.
Your Return Options
Simply request a returns label by emailing Jane@FrostArt.co.uk. Items to be returned within 28 days from receipt of goods.
To ensure your order arrives when you expect, we may make changes to delivery options during Sales, or busy periods. The options that are available will be made clear during checkout.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for worldwide deliveries, some of our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered to destinations. Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to worldwide destinations may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
Legal Right to cancel
If you are a consumer as per § 13 BGB you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.
Instructions on your right to cancel
You have the legal right to cancel your order within fourteen days, without giving a reason.
This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/ has received the goods.
In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or E-Mail) and let us know about your decision to cancel this contract.
In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.
Consequences of the cancellation
If you have cancelled this contract, we are obliged to refund your payment, including delivery costs, within fourteen days starting with the day we received your cancellation notice (with the exception of additional costs, as a result of your decision to choose a different delivery option other than the cheapest standard delivery offered by us). In order to refund your money, we will use the same transaction that you chose in order to pay, unless we specifically agreed on an alternative refund method. We won’t charge an extra fee for the refund under any circumstances. We can deny the refund until we have either received the products or proof that you have sent them, depending on the earlier point of time.
You need to send back the products immediately within fourteen days starting from the date you have informed us about the cancellation of the contract, to us at FrostArt, 32 Woodfen Road, Litttleport, Ely, Cambridgeshire, CB6 1JP, United Kingdom. The deadline is met, if you post the goods before the expiry of the period of fourteen days.
Cancellation right exceptions
The right to cancel does not include the delivery of sealed goods, which on the grounds relating to protection of health, are not suitable for being returned when they have been opened by the consumer.
FrostArt returns policy
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy within 28 days. These 28 days are regardless of your legal right to cancel within fourteen days. Customers can return their products by prior arrangement with FrostArt. Contact Jane@FrostArt.co.uk.
You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that insures you for the value of the products you are returning, and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them. Exchanges may be possible by arrangement; all exchanges will be made in agreement between you and FrostArt
If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:
- You can open the packaging to look at the products.
- Products should not be placed outside and no damage including scuffing or marks should appear on the product.
- Tags should not be removed from products.
- The original packaging should be retained and returned.
If you fail to take reasonable care of the products before returning them to us, you may have to compensate us.
Our returns policy does not affect your statutory rights in respect of defective products.
Risk and title
The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.
We will take responsibility for defects in the goods as per statutory provision, in particular §§ 434 ff. BGB.
Our liability for defects in the goods is as follows:
Our liability in cases of intent and gross negligence is unrestricted.
We are only liable for defects that were not of intent or gross negligence if a duty has been violated, which was of special significance for the contractual purpose (cardinal obligation). In this case our liability is limited to foreseeable damage typical of the contract.
The liability for loss of life, bodily injury or damage to the health of a person on account of assuming a guarantee remains unaffected by the foregoing limitation of liability.
We make every effort to display as accurately as possible the colours of the products that appear on our site. The products are made of natural materials and may vary. As the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Be aware, natural materials may vary depending on age and storage conditions.
This does not affect your statutory rights.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving FrostArt employees), or acts of local or central governments or other competent authorities. This does not affect your statutory rights.
These Terms & Conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the contract, unless agreed by us in writing and signed by an authorised FrostArt employee.
Our right to vary these Terms & Conditions
We have the right to revise and amend these Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time that you order products from us.
Law and jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These Terms & Conditions do not affect your legal statutory rights.
Online dispute resolution
The European Commission provides a platform for online extrajudicial dispute settlement under: https://webgate.ec.europa.eu/odr/
Privacy of children on our website
Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.
In order to enter into a contract with FrostArt, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. FrostArt retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party, which you have contracted with. This will usually be FrostArt or may in some cases be a third party. Where a contract is made with a third party FrostArt is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale that they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Workshop Bookings and your safety
Our Right to Cancel
Workshops maybe be cancelled or postponed without warning due to unforeseen circumstances. Where possible any and all bookings will be transferred to alternative dates. For more information contact us at: email@example.com
Your Right to Cancel
All workshop purchases are final. Your statuary rights are not affected. Should you need to cancel, within one week of your workshop we do not offer refunds as materials are purchased and prepared ahead of time. If you wish to cancel more than one week before your workshop’s date, we will gladly credit you toward another class of your choice within the next 12 months of the original workshop date.
When booking a workshop with FrostArt you are entering into a contract and so are expected to read and understand the below information before submitting a final booking.
We ensure all efforts are made to keep our website up to date regarding the availability of workshop spaces however your requested workshop space is not guaranteed when booking. Your booking is only fully granted once we have received the necessary funds and a confirmation email has been sent by us confirming your booking has been accepted and the workshop space requested has been granted. We reserve the right to deny without reason any and all bookings made.
All workshops will carry their own individual set of rules; this can vary depending on the nature of the workshop. The rules may be given to you in written or verbal form. All workshop participants are expected to follow these rules. Failure to do so could result in injury or your right to attend the workshop being cancelled without warning, if this does happen there will be no refund or credit given.
By booking and or attending a workshop you do so at your own risk. Any and all injuries suffered during the workshop are the responsibility of yourself. Please be aware that at most of our workshops you will be asked to handle sharp tools and other potentially dangerous items. We do not accept any responsibility for injuries occurred during the workshop. All workshop participants are advised on appropriate use of tools and materials before workshops start. Participants will be given appropriate supervision and tuition when required at the discretion of workshop leader/Jane Frost.
Our Legal Documentation and Your Protection
We can provide risk assessments depending on the location and nature of the workshop. We retain the right to assess the necessary risk assessments required to run any particular workshop.
We have current DBS certification for more information please contact us.
We have public liability insurance for working on third party venues and public spaces. For more information please contact us.
We have current ITC Level 3 Award in Outdoor First Aid, for more details please contact us.